Training as a Service (TaaS)

Smarter Training, Stronger
Teams-Scalable Learning with
Real Impact

Legacy training programs no longer fit today’s fast-paced and customer-centric environments. Most rely on a one-size-fits-all model that fails to reflect real-world scenarios, offers no actionable performance insights, and provides a limited understanding of individual performance.

IGT Solutions’ AI-powered Training as a Service (TaaS) is a managed service that transforms onboarding and accelerates workforce performance. It drives measurable improvements by reducing the time to competence, enhancing quality and value, and building long-term proficiency. As agents become more effective, training costs decrease, attrition declines, and customer satisfaction improves.

Smarter, More Impactful Training Powered by the ADAS Framework

Training Delivery

Knowledge Management

Instructional Design Services

Training Consulting Services

AI-Powered Learning and Personalization

Adaptive paths tailor training by role, pace, and proficiency
AI assessments deliver real-time performance insights
Personalized coaching offers targeted feedback and guidance
Continuous improvement drives data-driven skill growth

Data-driven Training and Optimization

Real-time tracking to identify learning gaps
Timely interventions for continuous progress
Data-driven insights into high-impact topics

Automated Training Delivery

Self-paced digital learning
AI-driven role-plays
Real-time virtual mentoring
Personalized support and engagement

Seamless Integration and Optimization

API-based connectivity for seamless integration
Custom workflow training
Multi-lingual support

Value-Driven Performance Across Industries

Accelerates speed to competence, quality, proficiency, and value in Fintech operations
Ensures compliance in real-time to meet evolving regulations confidently
Centralizes knowledge access for quick, updated, and consistent guidance
Enables continuous learning with performance insights

TaaS for Fintech

AI-driven learning for rapid Global Distribution System (GDS) and fare-rule proficiency
Real-time irregular operations simulations to train agents on disruption management
Reduced speed to competence, service quality, and compliance in airline operations
Rapid response to seasonal demand spikes