You call a customer support number and you hear an Interactive Voice Response (IVR) taking you through the menu options one at a time. You punch in the numbers on your mobile device and try to get to the option that serves your purpose. Once you get there, you are asked to enter your invoice number or customer ID which …
To be successful in today’s fast-paced hospitality industry, hotels should have an efficient operations and process setup. The success of a hotel depends on providing a seamless and flawless experience to guests in every stay. Improving operational efficiency is necessary to meet the ever-increasing customer standards and provide an exceptional guest experience. Hotel contact centres are the backbone of hospitality …
Robotic Process Automation is a technology that allows a software (robot) to learn and perform a set of pre-defined tasks across multiple applications. Unlike humans, robots can work nonstop, do tedious and repetitive tasks without getting tired or having the need to take breaks in between. Robots provide output more quickly and accurately when compared to humans. If we deploy …
Robotic Process Automation (RPA) has been a favorite among IT leaders for a few years now. It is a key component of the digital solutions offered by IT service providers for both back-office and front-office operations. RPA has successfully waded through its share of skepticism and has found greater acceptance among enterprises. RPA tools have also become better and more …
