Service

FNI.AI

AI/ML Driven Fare Note Interpreter for Accurate Refund Calculations

The Airline and OTA industry have complex business processes; processing refunds is one such area that needs intelligence and accuracy; else you risk to lose revenue and loyal customers.

IGT Solutions leverages its proprietary Fare Note Interprter.AI solution to help the Airlines and OTAs process refunds efﬁciently and accurately to the customer. FNI.AI is intelligent automation powered by AI/ML to interpret fare rules thus making the calculation of refunds simple and accurate.

The solution also enhances the customer experience and brand value of the organization.

Key Features

Compatibility with different reservation systems and GDS

AI-driven NLP technology to interpret complex fare rules

Ability to process static circulars and portal-based notiﬁcations

Processes all fare types (public, private, negotiated)

Supervised Machine Learning to adapt to new scenarios

Managing complex scenarios (most restrictive rules, partial refunds, multi-currency, time-zone, disruptions)

Handling large transaction volumes with accuracy

Equipped for Low Cost Carrier (LCC)

Customizable data storage options

Secure, reliable, and GDPR/PCI compliant

IGT Offerings

IGT has leveraged its deep domain knowledge of Travel industry and created comprehensive Airline Analytics solution for Airline Customers. The solutions are enabled with Artificial Intelligence and Machine Learning capabilities to cover various aspects such as:

Reservation Analytics
Planning and Schedule Analytics
Departures Analytics
Revenue and Cost Analytics
Flight Operation Analytics
Marketing Analytics
Customer Service Analytics
Loyalty Analytics and
MRO Analytics

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Learn how IGT’s Fare Note Interprter.AI solution helps the Airlines and OTAs process refunds efﬁciently and accurately to the customer.

Benefits

99% reduction in refund processing errors
80% efficiency gains in transaction processing times
Correct and faster refund
process leading to higher
CSAT scores.
Revenue integrity and
easy reconciliation of
tickets refund for Airlines.
Reduction in refund
related claims and ADMs
for OTAs.
Easy to scale and
maintain unstructured
fare rule changes.

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

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IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)