Service

Helpdesk

Stay truly connected to customers at all times, with the combined power of AI and ML

Helpdesk Services

In this fast and dynamic era, both customers and staff of the companies come across multitude of queries on product related enquiry, lost baggage, payroll, crew schedule, application support, among many others.

IGT has over 2 decades of experience in providing centralized helpdesk services to global companies. The helpdesk provides 24/7 mutilingual support for resolving inbound queries enabling companies deliver seamless customer experience.

IGT Offerings

IGT provides comprehensive helpdesk services for all customer related queries. These services can be further categorized as below:

IGT Baggage Helpdesk expertise in providing baggage handlers with real-time information on baggage status which makes tracking easy and helps in increasing customer satisfaction. Following services are offered in this process:

Baggage Helpdesk

Providing baggage handlers with real-time information on baggage status including primary and secondary tracing

Crew Helpdesk

Providing 24/7 support to over 20,000 flight attendants working across different geographies, time-zones, work schedules and hours

Technical Helpdesk

Providing round-the-clock support for IT applications and software systems, enabling organizations to work without IT related issues

Delivering Results

Resolved over 5 million mishandled baggage queries
Proactively communicated to over 2.5 million passengers about delayed baggage reducing D-SAT for the airline
Achieved 70% effectiveness scores for baggage handling program for a leading US airline

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)