Service

Claims & Refunds Management

Stay truly connected to customers at all times, with the combined power of AI and ML

Claims and Refunds Processing Services

The pressing need to improve customer relations in the increasingly competitive landscape leads to industry majors to choose an outsourcing service to optimize claims and refunds management processes worldwide.

IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling companies to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.

IGT Offerings

IGT’s Claims and Refunds Management process is a 100% automated process handling all claims raised by the customer.

IGT deploys a comprehensive, state-of-the-art solution for processing and managing all kinds of claims. The process includes:

Electronic upload of all supporting documents

Monitor, track, and follow-up of claims

Maintain history of settlements

Auto generation of various letters to claimant

IGT Solutions has developed an AI/ML-based Fare Note Interpreter (FNI.AI) to help the Airlines and OTAs process refunds efficiently and accurately to the customer. The solution automates refund calculation using a supervised AI/ML trained model that interprets fare rules making the calculation of refunds simple and accurate.

Delivering Results

Processing 20,000+ claims per month for a leading European Airline
USD 2 Million+ savings in baggage claim payouts

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.

Airline sales and reservation management

Brochure

Fare Note Interpreter

Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.