Loyalty Status Co Expands Global Customer Service Operations with IGT Solutions
Malaysia – March 24, 2025
Loyalty Status Co, a leader in customer loyalty solutions, is excited to announce the opening of a new call center in Malaysia in partnership with IGT Solutions. This strategic expansion enhances the ability to deliver exceptional customer service while supporting growing global clientele, which includes many of the world's largest airline, hotel, and travel retail brands.
IGT Solutions is a global leader in customer experience management. With over two and half decades of experience providing innovative and tailored solutions, IGT Solutions services the world's leading airlines and top hospitality brands. It has a strong team of technology and service professionals with deep domain understanding and expertise in the travel and hospitality industry. IGT Solutions harnesses advanced contact center technology to deliver seamless, multichannel, and multilingual support through its global delivery centers, ensuring exceptional customer experiences.
"Our partnership with IGT Solutions marks a significant milestone in enhancing our customer service capabilities," said Loyalty Status Co-CEO Mark Ross-Smith. "The call center will enable us to offer personalized, high-quality support to our customers across multiple regions, ensuring a superior experience at every touchpoint."
Malaysia's strategic position in Asia-Pacific made it the ideal location for the new call center. It has access to a highly skilled workforce and a strong infrastructure to support advanced customer service operations. This new facility will further strengthen Loyalty Status Co's commitment to delivering top-tier service experiences and meeting the growing demands of its clients.
"We are thrilled to partner with Loyalty Status Co, marking a key milestone in strengthening our presence in travel and hospitality," said John Thompson, Chief Revenue Officer of IGT Solutions. "With over 26 years of experience in the travel and hospitality sectors, we are agile to the evolving customer needs and combine the right people, technology, and expertise to meet those demands. By integrating IGT Solutions' advanced technology with Loyalty Status Co's proven strategies and loyalty programs, we aim to create meaningful interactions that foster lasting customer loyalty."
About Loyalty Status Co
Loyalty Status Co is a leading provider of customer loyalty solutions, helping loyalty programs worldwide drive customer acquisition, growth and ancillary revenue through their elite status programs. Loyalty Status Co owns and operates the statusmatch.com platform.
For more information or media inquiries, please contact:
Erin Murray, CMO, Loyalty Status Co
erin@statusmatch.com or media@statusmatch.com
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
Media Contact:
Pawan S Rao
media.query@igtsolutions.com
