Resources
Case Studies
Case Study
Revolutionizing Refunds for a Leading American Online Travel Agency Through Automation
We helped a global OTA automate the refund process, resulting in significant savings.
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Case Study
Enhancing Service Quality And Delivering Operational Excellence For A Fintech Company
We offered AI-driven support for a fintech company.
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Case Study
AI-Driven Aircraft Turnaround Solution Wins Hackathon
IGT Solutions AI Innovation Transforms Aircraft Turnaround Time.
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Case Study
Streamlining Sales Operations Delivers a 187% Revenue Surge For a Leading Hospitality Brand
We enabled a hospitality brand to drive revenue and customer success.
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Case Study
Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company
We transformed operations for an automotive sales company, delivering exceptional efficiency.
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Case Study
Revolutionizing Customer Engagement With iQD For A Leading Cruise Line
A leading cruise line optimized PNR management with our iQD tool.
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Case Study
Unified Global Data Platform Boosts Revenue and Competitive Insights for Leading Airline Association
We helped a global airline trade group launch a unified data platform.
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Case Study
IGT Solutions' Gen-AI-Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%
Our cutting-edge Gen AI platform addresses a Middle Eastern passenger airline's challenges.
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Case Study
Automating Discrepancy Reporting Increases Accuracy by >90% and Delivers a $210K ROI for a Major US Airline
A leading airline boosts efficiency and savings with our automation solution.
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Case Study
Automated Chatbot Improves Overall Deadhead Request Processing Time by 95% for a Major Airline
We improved overall deadhead request processing time by 95% for a major airline with an automated chatbot.
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Case Study
Automating Contract Review with Gen-AI Platform/ Solution Reduces Manual Effort by 90% for Major Airline
Learn how we revolutionized contract management with Gen AI to enhance operational efficiency and accuracy.
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Case Study
Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions
Discover how we efficiently met the mobile-first travel platform's demand for seamless global assistance by implementing our Smart Agent™ approach.
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Case Study
Travel as a Service Platform Provider Achieves 20% Increase in CSAT
Learn how IGT Solutions helped a cloud-based travel technology provider address customer onboarding challenges.
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Case Study
Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%
Learn how IGT Solutions implemented a holistic strategy to integrate guest experience programs.
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Case Study
Global Hotel Group Increases ADR by 25% and Delivers 4.6/5 CSAT with IGT’s Smart Agents™ Solution
Learn how IGT Solutions implemented a comprehensive solution for a leading hospitality group.
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Case Study
Major Rug Manufacturer Achieves Improved NPS and C-SAT
Learn how a leading rug manufacturer leveraged IGT’s End-to-End Next-Gen CX Services
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Case Study
Autonomous Shopping Solutions Provider Achieves 99% M/L Accuracy Reducing Store Latency with IGT’s Tech-Enabled Retail Optimization Services
Learn how IGT Solutions helped an AI-powered shopping solution provider.
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Case Study
Improved Seller and B2C Experience for a Leading E-Commerce Marketplace
Learn how IGT Solutions transformed merchant and consumer experience for a leading e-commerce marketplace.
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Case Study
A Leading Airline Adopts Gen AI Self-Service Platform
Discover how IGT Solutions' Generative AI Self-Service Platform helped a prominent airline.
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Case Study
End-to-End Social Media Management for a Major European Airline
IGT Solutions helps a major European airline achieve a multi-channel social media strategy as an effective customer support engine.
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Case Study
Optimized Customer Support for Rapid Growth of a Fintech Company
Learn how IGT Solutions optimized customer experience for a fintech with 24/7 support.
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Case Study
Omnichannel Customer Service Approach for a Leading Digital Health Provider
Discover how IGT Solutions optimized multi-channel customer support for the client to faster customer response and increase cost savings.
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Case Study
Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant
Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.
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CASE STUDY
Driving enhanced CX for a leading airline in Canada
Managing call volumes and implementing AI-powered technology to ensure better CX
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Case Study
60% cost savings through sales administration support for a leading international automotive research website
IGT helped to reduce their operational cost by 60% and cleared 100% backlogs of the client by deploying a team of sales process experts within three months.
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Case Study
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
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Case Study
Scaled agile delivery of enterprise solution with 25% schedule compression
Building a Border Control Solution that involved global implementation, departmental customizations, and multiple integrations.
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Case Study
Tech Support Services for Airport Management Systems of an International Airport
IGT helped the client to achieve 98% reduction in unplanned downtime and 99.99% availability.
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Case Study
Implementation of Intelligent Automation Testing for a Global Technology Company
IGT's Automated Testing framework helped the client reduce test execution by 70% and improve the build delivery cycle from 2 months to 2 weeks.
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Case Study
Independent Product Testing for a Global IT and Telecom Product Engineering Organization
IGT helped the client improve its Product SLA compliance by 100%
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Case Study
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
The client achieved a 95% reduction in downtime of database servers of live applications and group applications along with a 90% improvement in application response time of the applications querying the databases.
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Case Study
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
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case study
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
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Case Study
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
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Case Study
Faster Time-to-Market for a Leading Tech Provider
Velocity and Agility in releasing new features and enhancements is a key driver to gain competitive edge.
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Case Study
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
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Case Study
IT Services Supporting Airline Product Suite
IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Case Study
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Case Study
Successful Fare Filing Management for Airline
Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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Case Study
Providing Crew and Back-office support for world’s largest Cruise Line
World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
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Case Study
Defect free migration of TPF to zTPF for a leading GDS
IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Case Study
Interline EMD Testing for Leading International Airline
The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Case Study
25% Increase in Sales Conversion for a Leading OTA
IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Case Study
Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA
IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study
Implementing Robust SAP Solution for Leading African Airline
IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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Case Study
Streamlining the business functions via Mobile App for Leading Indian Airline
IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Case Study
Managing Crew Schedules & Processes for US Airline
IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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Case Study
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Case Study
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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Case Study
Enabling 70% Revenue Retention for Airline via IROPS Support Services
IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Case Study
Mishandled Baggage Queries for Airline
IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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Case Study
Delivering 77.5% Efficiency Gain through Automating BSP Refund
IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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Case Study
Domain Led Application Support Services to Leading US Airline
IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
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Case Study
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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Case Study
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
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Case Study
Enabling Contact Center Efficiencies via Digital Solutions and Services
One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
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Case Study
Application Support Services to the Largest Hotel Chain in the World
By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
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Case Study
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer
services.
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Case Study
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
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Case Study
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
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Case Study
Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East
IGT helped to increase the revenues by 20% in inflight retail purchases from last year
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Case Study
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
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Case Study
Data Platform Modernization for a Leading Hospitality Solution Provider
IGT reduced the complexity and turnaround time of the onboarding process of new properties by modernizing the client's data platform
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Case Study
Data Platform Modernization for a Leading Airline in the Middle East
IGT helped a leading airline to achieve 60% saving on infrastructure cost with 4X times improvement in processing time
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Case Study
EMD DWH for a Leading GDS for its Customer Airlines
IGT enabled speedy reporting through standalone EMD DWH solution
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Case Study
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.
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Case Study
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
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Case Study
Developed Dedicated Analytics Centre for the World’s leading Hospitality Company
Migrated 24 dashboards and 163 reports to the new platform
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Case Study
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of
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Case Study
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
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Case Study
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
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Case Study
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
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Case Study
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
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Case Study
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
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Case Study
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
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Case Study
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
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Case Study
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
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Case Study
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
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Case Study
HR4U Chatbot
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
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Case Study
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
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Case Study
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
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Case Study
Automated Passenger Data Consolidation for Covid Contact Tracing
IGT’s RPA-based solution helped the airline reduce 70% execution time in data consolidation for Covid-19 Contact Tracing purpose.
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Case Study
Staff Augmentation Services
IGT helped the client consistently maintain a 1:2 shortlisting and 9:10 joining ratio by formulating a unique staffing solution.
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