Customer experience is a mantra that many successful organizations live by. When felt valued, listened to, and cared for, the customer can be loyal to a company for a long time. By delivering a positive customer experience, companies can establish a strong, lasting relationship with their customers, ultimately leading to increased profitability and success. Customer experience is crucial for companies …
The development of easy-to-use programs for transferring information over telephone lines was historically challenging until the creation of the first internet browser by British scientist Tim Berners-Lee in 1990. This browser allowed for the linking of text documents/content over a public network and marked the start of the explosion of the internet. The browser battle between Netscape and Microsoft began …
Data is the new oil. It’s a prized resource that can be mined, processed, and refined to extract value through improved decision-making, optimized business processes, personalized products, services, and so much more. In the next five years, the global data volumes will grow to more than 180 zettabytes. Enterprises are increasingly becoming aware of this data deluge opportunity and have successfully …
The global gaming market continues to grow at a healthy pace. As per a report from Fortunebusinessinsights.com, “ The global game market s projected to grow from USD 229.16 billion in 2021 to USD 545.98 billion at a CAGR of 13.20% during the 2021-2028 period.” PWC, a big four professional services firm, projects in PwC’s Global Entertainment and Media Outlook …
The evolution of robotic process automation continues at a rapid pace. Its evolved avatar, hyperautomation, is here to take over. The applications of this revolutionary technology are multiplying and may soon change everything we thought we knew about automation’s transformative potential. Share this Post
Digital transformation has been going on since the time computers became commercially available. Since the introduction of CAD, ERP, and CRM to the rapid proliferation of cloud and XaaS, we have seen workplaces transform radically over the last decade. However, the last three years exposed the inadequacies of this graduality of digital transformation and highlighted the significance of automation. The …
A global technology major recently launched a new retail store that allows customers to complete their in-store shopping journeys without interacting with store staff, cashiers, or even a payment machine. Based on zero-touch automation, this retail outlet features the world’s most advanced shopping technology. But they are not the only ones. There are glowing examples of similarly newfangled self-operating methodologies, …
Running a small business is no easy feat! You need to constantly make adjustments to the dynamic business environment, growing customer needs, and changing market scenarios with limited resources and budgets. Essential business tools can be a big lifesaver for you! One such tool is Customer Relationship Management, or simply CRM. CRM is a handy tool that helps you improve …
DownloadThe client faced business-critical bottlenecks in sales administration support. IGT Solutions helped them to transform their sales operations and gain efficiency by deploying a team of sales process experts at their location. Share this PostStatistics: 250K plus sales interactions of chat and email support resolved with 99.9% accuracy and 100% KPI/SLA adherence in three months. About the Client The client …
The undeniable goal of the hospitality industry is to keep their customers satisfied and provide a great experience. While most hospitality businesses can meet their client’s demands, it comes at a cost (think of utilizing your resources to do back office jobs like record keeping, billing, contracting, etc.) But the good news is, you have a solution! The answer is …
