Is it high time to automate Promise Management in organizations?

amit mauryaInformation Technology

What is Promise Management? Promise management tracks, manages, and delivers on individual, team, or organization commitments or promises. Promise management aims to promptly, efficiently, and effectively fulfill promises while maintaining stakeholder trust and credibility. It covers many commitments, including customer, employee, supplier, and organizational promises. The process of promise management involves setting expectations, tracking progress, communicating updates, and holding individuals …

Breaking Down Barriers: Navigating the Tester vs. Developer Dynamics

amit mauryaInformation Technology

As a software development project progresses, it’s common for tensions to arise between the developers and testers. Although both groups are essential to the success of a project, there can be misunderstandings and disagreements that create friction. In this blog post, we’ll explore some of the most common issues between testers and developers and discuss ways to address them. Common …

How automation is disrupting the Airline Travel Industry

amit mauryaTravel

Rapid technology advancements are not a surprise in the 21st century. Advanced machinery/software performing tasks at incredible speed and with efficiency above all human standards is a common site in this era. The airline industry is no exception to this. The industry has seen the automation of several tasks that were before only possible manually. An excellent example of this …

How can the right Hyperautomation approach transform your business?

amit mauryaInformation Technology

What is Hyperautomation? Gartner has defined Hyperautomation as “a business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible.” They had identified it as one of this decade’s top strategic technology trends. They predicted that the Hyperautomation software market niche would reach almost $600 Billion US by 2022 and continue …

Improving Player Experience through Superior Customer Support

amit mauryaGaming

We gamers usually stumble upon various obstacles in our gaming experience. Technical or in-game issues can hamper our gaming experience, which is the biggest fear of a player because it affects the long playing hours/progress we have made through the game. And that is the moment we look for someone who can assist us with our queries and help us …

Enhancing the Player’s Experience by providing Exceptional Customer Support

amit mauryaGaming

The gaming industry experienced a massive uptrend in demand and usage in the last decade. Several analysts predict the sector’s phenomenal growth and attribute the transition as it’s one of the best pastimes as it’s available on phones, computers, and consoles connected to a TV. Hence, many people of all ages are interested in gaming as entertainment. Even though the …

Is ChatGPT a substitute for Conversational AI Platforms?

amit mauryaInformation Technology

ChatGPT is a language model developed by OpenAI, not a substitute for conversational AI platforms. It can be used as a component in building conversational AI systems but is not a standalone platform for building chatbots or conversational AI applications. A Large Language Model (LLM) is used to develop ChatGPT. LLMs are artificial intelligence tools capable of reading, summarizing, and …

The evolution of E-commerce in APAC: Trends you can’t ignore

amit mauryaRetail & E-commerce

Over the past few years, the e-commerce industry has seen unprecedented growth thanks to technological advancements, internet penetration, and changing consumer behaviour. More and more people are now turning to online shopping, with convenience and ease of access being the primary drivers. Digital buying has overtaken physical retail stores, with consumers preferring shopping from the comfort of their homes or …

How can outsourcing transform Customer Experience (CX) for the Retail and E-commerce industry?

amit mauryaRetail & E-commerce

Predictions of global economic downturns and uncertainties have shown clear signs of a looming recession in the upcoming months. Although economists are disputing, amongst themselves, whether there will be a recession, e-commerce business owners should prepare for the threat of the recession. Any downturn in results could lead to inflation, disruption of the supply chain, and massive layoffs. Even with …