Robotic Process Automation (RPA) has been a favorite among IT leaders for a few years now. It is a key component of the digital solutions offered by IT service providers for both back-office and front-office operations. RPA has successfully waded through its share of skepticism and has found greater acceptance among enterprises. RPA tools have also become better and more …
With the constant development of modern technology, traditional ways of running a business are becoming obsolete. In today’s time, business owners want to leverage tools and equipment that can assist them in making smart decisions in a short time. Business Intelligence (BI) refers to tools and software that processes and analyzes large volumes of data to transfer them into actionable …
Conversational Artificial Intelligence (AI) is a technology that adds human flavor to machine-user interactions. It grows beyond conventional chatbots with improved intelligence and better voice recognition capabilities. Conversational AI draws on other advances in cognitive computing like Machine Learning (ML) and Natural Language Processing to replicate and deliver near-human-like responses during interactive sessions. Today, influential megatrends are reshaping the industry …
The State of the Connected Customer, 4th Edition has aptly captured the perceivable shift in customer behavior amidst a digital landscape. While 76% of the customers consult multiple channels to arrive at purchase decisions, 83% express the desire for immediate engagement with the brands of their choice. Today, as the relentless emergence of digital platforms is upending traditional commercial dynamics, …
Today, investing in intelligent solutions has become mandatory for enterprises to stay ahead of the competition. More and more solutions are leading to increased customer interactions via digital and physical channels which are making it difficult for Customer Experience (CX) leaders to meet exceptional customer expectations. This article throws light on easing the process by strategically analyzing the CX with …
Covid-19 had an adverse effect on the global economy, and most companies worldwide either lost their business or are still thriving with great resilience. The companies in the retail, travel, and hospitality segment are no exception. These industries have endured the repercussions of the pandemic and have managed to sustain by adopting new-age technologies. The technology solutions have helped them …
Digital Transformation is not a buzzword anymore; it’s the evolution of how businesses are conducted in the digital age. It is believed that this is the most innovative phase for enterprises to scale their businesses successfully without having a brick-and-mortar store. However, there are various disparities in customer expectations with digitalization, and companies are finding ingenious ways to engage with …
