Unpredictable events such as severe weather, technical faults, crew shortages, and ATC delays often disrupt airline operations. Known as Irregular Operations (IROP), these incidents increase costs and test passenger trust. Airline leaders consistently face the challenge of managing disruptions efficiently and effectively.Why Effective IROP Management Matters More Than Ever Each disruption triggers a ripple effect—impacting crew rotations, aircraft positioning, and …
Introduction Every brand talks about speed and efficiency. Few talk about empathy. Yet in moments of stress, a delayed flight, a failed retail payment, a lost hotel booking – what customers remember isn’t just how fast you replied, it’s how human you sounded. That’s the gap most automation misses. And this is exactly what xBot.AI, IGT’s agentic AI solution, is …
Planning a trip should be exciting—but instead, it’s stressful. From endless research to last-minute changes, travelers face multiple pain points that drain time and energy. Inspiration.AI transforms this chaos into a seamless, personalized experience. Share this Post Name* Email* Phone* Company* Designation Country —Please choose an option—ArubaAfghanistanAngolaAlbaniaAndorraUnited Arab EmiratesArgentinaArmeniaAmerican SamoaAntigua and BarbudaAustraliaAustriaAzerbaijanBurundiBelgiumBeninBurkina FasoBangladeshBulgariaBahrainBahamasBosnia and HerzegovinaBelarusBelizeBermudaBolivia, Plurinational State ofBrazilBarbadosBrunei DarussalamBhutanBotswanaCentral African …
In today’s fast-moving fintech landscape, the leading organizations aren’t the ones at the top of their marketing game, but they’re listening to their customers closely. The era of ‘one-size-fits-all’ customer service is over. Today’s fintech leaders grow faster and retain longer by deeply understanding their user base, segmenting customers by needs, behaviors, and preferences to craft journeys that feel tailor-made.According …
Digital transformation is reshaping every corner of the airline industry, from pricing optimization to passenger servicing and flight operations. Yet one critical process remains, refund processing. Despite its direct impact on revenue integrity, compliance, and customer satisfaction, refund processing still relies heavily on manual intervention. That is changing fast. Refund management remains largely reactive and resource-intensive. However, as AI-powered solutions …
Why Executives Should Rethink How They Prepare Visual Data for AI Success The aviation and travel industry is no stranger to digital transformation. AI is already being explored or implemented across key operational areas—from aircraft maintenance and passenger flow optimization to smarter security and faster aircraft turnaround. Yet despite all the interest and investment, many AI initiatives never surpass the …
For today’s fintech leaders, satisfied customers are table stakes, but true brand advocates are growth accelerators. The most powerful organic growth driver in a sector defined by trust, agility, and digital-first interactions is a loyal, engaged user community. Advocates don’t just use your services; they amplify your brand, refer friends, shape your roadmap, and defend you in public forums. Data …
Why are the smartest fintech executives making customer retention their #1 growth strategy? Here’s a number that should keep every fintech leader awake at night: As per Bain and Company, a mere 5% improvement in customer retention can boost your profits by up to 95%.While many fintech brands pour budgets into acquiring new users and chasing vanity metrics, the real …
In today’s competitive fintech landscape, success hinges on how quickly you solve problems and how early you detect them. Waiting for customers to reach out is no longer enough. Leading fintechs are turning to proactive support—a data- and insight-driven approach that anticipates friction points and resolves them before they escalate.As per Gitnux, 70% of fintech users expect their providers to …
