IGT Solutions Expands Strategic Partnership with NiCE to create better Experiences for its Clients
[India, October 14, 2025] IGT Solutions, a leading provider of digital and data-driven transformation solutions, is proud to announce its expanded relationship with NiCE through their Strategic Partner Programme, as a Services Provider Partner (SPP), effective September 2025.
This evolution in our long-standing relationship reinforces IGT Solutions' domain expertise and the NiCE CXone Mpower's position as a multi-award-winning and leading platform for driving CX transformation. The collaboration enables its clients to focus on building CX centers of skill and scale, delivering meaningful business value, and driving superior customer experiences.
By embracing a more transformational relationship with NiCE as a SMART Platform Partner, IGT Solutions will harness industry-leading technologies to deliver superior metrics, redefine the role of human agents, and transform CX to provide measurable value.
World-Class Domain expertise meets technology to create a NiCE World
“IGT Solutions and NiCE have a long-standing relationship built on the combined value of domain expertise and AI-led innovation. Through this expanded partnership, we open the way to bringing the true power of NiCE CXone Mpower to our customers. We look forward to delivering on this world-class partnership and creating a NiCE world together,” says Chris Campton, SVP CX Transformation at IGT Solutions.
“Our collaboration with IGT Solutions has always been rooted in a shared commitment to innovation and customer success,” says Darren Rushworth, President, NiCE International. “By deepening our partnership through the Strategic Partner Program, we’re supporting IGT with the full power of NiCE CXone Mpower to transform experiences at scale.”
IGT Solutions will leverage NiCE CXone Mpower through this partnership to deliver solutions addressing key industry challenges.
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across industries. Established in 1998, IGT has more than 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions’ service offerings includes digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
For more information, visit www.igtsolutions.com
Media Contact:
Pawan S Rao
Phone: +91 124 4756261
media.query@igtsolutions.com
IGT Solutions Pvt. Ltd.
